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LOWEST PRICES

Directly Imported By US.

FREE SHIPPING TO INDIA

On Every Order.

100% AUTHENTIC

14 Days Return Policy

PHONE: +91 9111000050

Call Or Live Chat !

FAQs

  • Purity & Quality

  • What are NutriJa™ Lifescience's quality control standards?

    What are NutriJa™ Lifescience's quality control standards? Here at NutriJa™ Lifescience, all of our products are manufactured only in GMP-certified facilities and are Pharmaceutical grade. GMP refers to the Good Manufacturing Practice Regulations promulgated by the US Food and Drug Administrations under the authority of the Federal Food, Drug, and Cosmetic Act.

    NutriJa™ Lifescience goes one step further by using advanced analytical methods, such as high-performance liquid chromatography ( HPLC ) and gas chromatography/mass spectrometry, to ensure our products meet label claims for potency and purity. NutriJa™ Lifescience tests its products using US Pharmacopeia and other exacting pharmaceutical assay standards. Finally, a Certificate of Analysis (COA) guaranteeing every one of our products’ quality, potency, and purity is kept on file and available. For more information please download the COA on every product page.

    We believe the quality of our products is finest, hereby we fully stand by our products & offer full refund as our guarantee program.

  • What does NutriJa™ Lifescience do to ensure the quality of its products?

    FDA registered, USA based analytical testing laboratories are used for all of our product testing.

    Each batch is first tested by manufacturer & double tested by us in laboratory and COA (certificate of analysis) is released on the basis of lab tests. Only after our Director of Quality Control determines the materials are compliant and per specifications, are they inventoried and made available for production.

    Some of our key laboratory procedures and objectives are:

    • Advanced analytical methods for testing the quality and efficacy of products.
    • Documentation of Certificate of Analysis for every product.
    • Procedures that follow industry-standard methodologies such as ASTM, ISO, as well as US, European, and Japanese Pharmacopoeia.
    • 3rd Party laboratory testing.

    The bottom line is we are fully commited to assuring our customers receive only the finest and purest ingredients.

  • What's the difference between tablets, capsules and Powder?

    Material inside the capsules are exactly as same as powder form with same potency. It is better to intake in powdered form if one is taking more than one supplement. Powdered form have more bioavailability and better absorbed by body. If you want a capsule form, a person can buy empty gelatin capsules and fill the powder himself and save big bucks.

  • How does the NutriJa.com offers best price on Supplements online?

    In an industry with traditionally high mark-ups, we offer the same pure supplements in bulk, directly to the consumer at a fair price. Why is our products cheaper? Direct Import: We are the direct importer of Nutraceuticals products from USA, Europe & other countries.

    Direct Selling: We do not have any "Middle Men" or traditional distribution chain which unnecessarily increases the price of the product, we sell our products directly to our end consumers.

  • My First Order

  • How do I place my first order?

    Placing an order with NutriJa.com is quick and easy.

    To place your first order with NutriJa.com, you will need to open an account with us.

    We would advise creating your account first and then placing your order. If you are using a referral code, you must enter it at the point of account creation.

    Once you have decided on the product you would like to purchase and chosen your flavour and/or size, click ‘add to cart. This will then open a new window which will say ‘continue shopping’ and ‘checkout now’. Click continue shopping until you have added all products to your basket that you wish to purchase. Then click ‘checkout now’

    This will then display the contents of your basket. If you would like to add more products to your basket, just click on the ‘continue shopping’ button under your order.

    If you have a voucher code, this is where you will need to enter it.

    Click proceed to checkout.

    If you have not opened an account you will need to register an account with us first. You will then be required to enter your Billing postcode. Click the ‘Find address’ button to pick your address from the drop down menu. You will then be asked for your name, and some contact details. You will then be given an option to deliver to this address or a separate delivery address.

    Click ‘Continue’.

    You will now be presented with a choice of delivery options. Click to confirm your choice and click ‘Continue’.

    You will now be taken to the Payment screen. You will have a choice of PayU for all Credit and Debit Cards or PayPal. Click to confirm your choice. If paying through PayU, you will now be asked to enter your card details. If you are paying through PayPal, you will be redirected to another page where you will need to log into your PayPal account.

    Click ‘Continue’

    You will now see a review of your order. If this is correct, click ‘Place Order’. If you have forgotten something or you would like to amend the delivery address, click ‘edit your basket’

    Once you have selected to place the order, you will be taken to the Purchase Authentication screen if you have chosen to pay through PayU. Enter your details and click ‘Submit query’.

    You will receive an email order confirmation from us within 10 mins.

  • Has my order been successful?

    If you have an account with NutriJa.com you will be able to view all orders in your account history. If your order has been successful you will be able to see that the status of your order changes from ‘New’ to ‘Processing’. If your order status stays as ‘New’, 'Payment Pending' or 'Cancelled', this indicates that you order has been unsuccessful. You should also have received an email order confirmation from us which will include your unique order number within 2 minutes of placing your order.

    Please ensure that this email has not been blocked by a spam filter on your computer.

    If your order status shows as 'Failed Import' please do not worry as this will be resolved by our team swiftly and should not cause a delay to your order.

    If you have not received this email please feel free to contact us on +91-9111000050 or at [email protected] and we will look into your order for you. We will need to know:

    1) The date you placed the order 2) The method of Payment – if by card we will need to know the name as it appears on the card and the last 4 digits of the card number. If PayPal we will need the PayPal email address. 3) The exact amount paid 4) Your order email address

    We will then confirm your order details to you

  • How do I register for your Special Offers?

    Registering for the NutriJa.com newsletter is easy. On the homepage you will find an option to sign up to the newsletter. All you need to do is enter your email address and click submit. You will then receive all the latest offers and advanced notification of new product launches.

  • How do I search for a product?

    Here is an assortment of ways that you can search for an item at NutriJa.com. You have the option to choose by:

    Shop by Category

    Shop by Goal

    Shop by Health Interest

    Special Offers

    New Products

    Alternatively, if you know what supplements you are looking to purchase, just type in the product in our search facility at top of the website where we return all information related to your specific query.

  • When will I be charged for my order?

    As NutriJa.com is an online company, payment for your products will need to be made in full at the time you place your order.

    Your chosen account will be charged immediately after the security checks from your bank have been completed. You will receive an email confirmation of your order, including the cost.

  • Samples

    When you register as a new customer, you are entitled to receive a welcome pack and 2 free samples from the list provided at the time. These cannot be amended for alternatives.

    Please be aware that the free samples cannot be used in conjunction with a discount code.

    To obtain your free samples, add all of your products to the basket, click proceed to checkout then click register. You will then be provided with a list of samples that you can select 2 from. Click continue and then enter your billing details, contact information and password. Click continue and choose your delivery method, click continue again and you will be asked to select your payment method.

    If you do not add them at the time you place your order we may not be able to add them for you depending on where your order is in the system. If we are unable to add them to your order, we will normally offer to add them to your next order with us.

    If you cancel your first order with us before it is delivered, you will not be able to add the samples to an alternative order at a later date.

  • My Account

  • How do I place my first order?


    On the home page, select ‘My Account’. This will open a new window. Choose ‘Welcome Log in/Register'.

    You will be prompted for some personal information and your delivery address. You must use your real name when registering with us and failure to do so may result in your order being delayed.

    You will then be given the option to add a card to your wallet if you wish. This is not a requirement of registering, and you have the option to skip this step if you wish.

    You will then be given the option to either continue shopping or proceed to the checkout. Click continue shopping and it will take you back to the home screen.

  • What are the benefits of opening an account?

    If you choose to open an account, you will be able to view your full order history, including the status of any ‘live’ orders you may have. This information is not available to customers who do not open accounts with us.

    It also makes ordering that little bit faster as you will not be required to enter your details each time you place an order.

  • How do I change my personal details?

    If you would like to change any of your personal information, you can do so by clicking ‘edit details’ in your account. You will then be able to amend your personal details. Please remember to select ‘update’ or you changes won’t take effect.

  • I have forgotten my Password

    If you have forgotten your password, you will need to use the 'Forgotten Password' function on the login page.

  • Delivery & Tracking

  • Free Shipping all over India

    To show our appreciation for our Customers within the India we offer Free Shipping on every orders shipping to the 39 States of India.

    Your order will be shipped to your address within 24 hours of the order received and product will be delivered to your address within 8 working days.

    It is required that you supply a physical shipping address for your order to avoid delays in shipping.

  • When will my order arrive?

    Your order will be shipped to your address within 24 hours of the order received and product will be delivered to your address within 8 working days.

  • Once your NutriJa™ order has been processed you will receive a shipping confirmation email which will include your tracking number(s). If your order was placed as a registered customer, you may login to your account to review orders and tracking information by going to My Orders, located under My Account.

  • When will my order ship?

    Your order will be shipped to your address within 24 hours of the order received. When your order has been dispatched you will receive a dispatch confirmation email which will include your tracking number.

    If you have not received tracking details, you can contact our Customer Services on +91-9111000050 or email [email protected] who will advise you of your tracking information.

    In the Order History section in your account, you will be able to see that the status of your order is dispatched. If it still says dispatching, it may have already been collected by the courier, but the status will not change until the dispatch email is sent later that day.

    On rare occasions, your status may not update as expected through your account. If you believe that the status is incorrect, please contact us and we will be able to provide you with the relevant information.

  • What should I do if my order hasn't been delivered yet?

    Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive.

    You can track your order online by tracking number and get updates on your delivery.

    There are two ways to track the status of your online order:

    1. Once your order has shipped, you will receive an email confirmation. This email confirmation will contain a tracking number. There will be a link in the email to Courier/Postal Service. Click the link to track your order.

    2. If you already have an account with us, you may login to MY ACCOUNT. Then go to VIEW ORDERS and click on ORDER STATUS. This will bring up the history of your order and provide shipping/tracking information. A link to Courier service tracking will be available for use in tracking your order.

    Your tracking link will be able to provide up to date information on the status of your order. If your estimated delivery date has passed and you haven’t received your order, just contact us so we can help you further.

  • Payment Methods

  • What payment methods do you accept?

    Accepted forms of payment currently include:

    • Online Netbanking
    • Credit cards
    • Debit cards
    • PayPal where available
    • Direct bank transfer
    • Checks and Money Orders

  • I am having trouble paying on the website

    If you are experiencing trouble using the payment section of our website, please contact us and we will try to resolve the problem for you. We will need to know:

    1) Which method are you trying to pay with?

    2) What browser are you using?

    3) Which exact products you are trying to order, including flavours and quantities.

    When you try to pay for your goods with NutriJa.com, you will need to enter your details in the correct format for the system to accept them.

    • Please ensure that you select the correct card type, as an error at this point will cause the payment to fail even if all other details are correct.
    • When entering your card number, please ensure that there are no spaces at all.
    • The Cardholder name must match exactly as it appears on the card.
    • You must enter the expiry date. You will need to select the Month and Year from the drop down boxes.
    • The Security code will be the last 3 digits from the back of the card.
    • Check that the address and postcode are correct. This must be the address that the card is registered to and not the delivery address.
    • Once you then click on proceed, it will bring up a ‘verified by Visa’ or ‘MasterCard SecureCode’ box and will ask you for some personal passwords. Without this information being entered, your order will not go through. If you are having problems at this point of your transaction, you will need to contact your bank directly as only they will be able to assist with this – this protection is sometimes called 3D secure.

  • How secure is my personal information?

    All your payment information is processed through our Payment Service Provider, PayU, who use industry standard procedures (Level 1 PCI DSS) to protect your information.

    If you were to open an account with us, you will be given the option to store your payment details at the same time if you wish. These details are not saved on our system, but with PayU. The system that they use enables them to keep card details without actually storing them. They convert your sensitive payment information into a secure token or ‘alias’ which gives you the ability to process transactions without compromising on card data security.

  • How do I use my Coupon Code?

    At times, NutriJa.com may provide you with a Coupon Code that can be redeemed against the cost of your products. The code for this must be added to your basket at the time of ordering. We cannot add it to your order after it has been placed. You will need to click ' Your Cart' then 'view Cart' at the top of the screen to see the relevant box to enter your code.

    Only one discount code can be used at any time and these cannot be used in conjunction with a refferal code.

    Please check your order total before entering your payment details. If the discount has been accepted, your order total will have been amended. If not, please re-try your discount code. If this does not work, please feel free to contact us on +91-9827224088 to enquire if the code is still active.

    Terms & Conditions of Voucher code:

    All Voucher codes must be redeemed at www.NutriJa.com
    Only one vouncher can be used at any time.
    Voucher codes are not transferable.
    Voucher's can only be used once per customer and this applies for different flavours of the same product.
    We are unable to add a promotional item/code or discount to your order if your order was placed before the offer started.
    Not all codes may be available to all customers. For example some vouchers may be for first time customers only and these cannot be used by customers who have previously ordered with us.
    If a voucher code is for a fixed amount, the value of the product/s must be greater than the value of the voucher amount to be able to redeem it.
    The voucher code must be entered to your basket once all items have been added. This is before the checkout.
    A Voucher code cannot be exchanged for money
    You cannot use your voucher code against an order once submitted.
    Please ask our Customer Services team if there is a use by date for your voucher as depending on the reason for the voucher code, there may be a use by date.
    Normal NutriJa.com Terms & Conditions of sale apply.

    If you have trouble getting you voucher code to work, please contact our Customer Service department at [email protected]

  • Using PayPal as a payment method

    If you opt to pay for your goods with PayPal, you will be requested to enter your delivery and billing addresses on our site as it will not take this information from your PayPal account.

    When you have selected PayPal as your payment method and clicked continue, you will be taken to a new screen where you will be prompted to enter your email address and PayPal password and confirm the payment.

    If you encounter problems with your PayPal account during this transaction, please contact PayPal directly as we are unable to assist with PayPal queries.

  • Returns & Refunds

  • What are your return guidelines?

    We understand that occasionally you may decide that the product you have ordered and received is not suitable for your use and you would like to return it to us for a refund.

    If you wish to return it to us, you will need to contact us by email or by post to NutriJa.com, 31/1, Jawahar Marg, Nagda 456335, MP, India.

    You may cancel your contract with NutriJa.com provided that you contact us within Fourteen (14) working days from the day after the goods are delivered."

    As your products have been dispatch before you cancelled your contract you must send the goods back to our specified address at your own cost.

    All items must be unopened unless we have agreed otherwise in writing.

    Please be aware that we are unable to process a refund until the goods have been received back at our warehouse.

  • How can I return my order?

    We understand that occasionally you may decide that the product you have ordered and received is not suitable for your use and you would like to return it to us for a refund.

    If you wish to return it to us, you will need to contact us by email or by letter (address below).

    You may cancel your contract with NutriJa.com for the products provided that you contact us within 14 working days from the day after the goods are delivered. Please send the goods as soon as possible.

    If you wish to return any unwanted goods to us you will need to follow the guidelines below. Any returns must be sent to:

    NutriJa Lifesciences, 31/1, Jawahar Marg Nagda 456335 MP, India.

    As per our returns policy, any items will need to be returned at your own cost. Once your returned item(s) have been received & examined in our warehouse, we will process the refund and make the payment back to the original account the money came from. Please allow up to 2 working days for this payment to show in your account. We are not able to process any refund until the goods have been received. We are unable to refund the cost of your postage.

    When you send the items back, it is helpful that you include a covering note including your order number, name and reason for return.

    Please be aware that we are unable to process a refund until the goods have been received back at our warehouse.

  • When will I get my refund?

    Once your goods have been returned to us, we will check to make sure that they meet the returns policy and then process your refund. These funds can only be refunded into the account that they came from and by the same method.

    We will process this refund as soon as possible, but please allow up to 2 working days for the transaction to show in your account. This refund is also dependant on the length of time it takes your bank to process the refund. Once we have processed it, if you have not received it within 2 working days, we recommend that you contact your bank as they should be able to advise you when these funds will become available.

  • Can I send my item back for an exchange?

    At NutriJa.com we are unable to offer an exchange service, but providing that the returns policy has been met, we will refund you for any returned goods, which will enable you to purchase your alternative item.

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